Most defects can be cleared / repaired by a level 2 authorised service provider, L2ASP’s are licensed and trained to work on the electricity network from the point at which your private cable attaches to the network pole or pillar on the street and all the way down to the point at which the electricity enters your home and beyond, including any poles, struts, pillars that the cable traversers along the way.

Common defects include:

Private pole replacement: issued for a rotten timber or corroded steel private pole in danger of falling.

Low overheads cables: Issued when the cables that run to your home are below regulation height.

Dangerous parts inside switchboard: Issued when your switchboard is no longer in safe condition

Missing or damaged equipment: Issued when your installation does not have the required network protective equipment.

Point of attachment: Issued when your point of attachment requires repairs or renewal or when it is not accessible.

Bushfire Mitagation Defect

In bush fire prone areas Ausgrid and other supply authority representatives will perform more regular and thorough inspections of private poles and electrical cables both overhead and underground, any installations that are deemed unsafe or more likely to cause fire are issued with a bushfire and vegetation risk mitigation defect.

These defects are more often issued for private poles in substandard condition, exposed conductors or vegetation in contact with overhead power lines. It is the customers responsibility to ensure that the regulation 600MM clearance around private power lines is maintained. Any tree trimming works around power lines must be performed by appropriately trained persons only, accidental contact with overhead power lines can cause injury or death.